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Shipping Policy

Currently, shipping is only available within Canada.  

 

Orders are generally processed and shipped out within 24 hrs (excluding weekends and holidays).  Orders placed on Friday-Sunday, or, on statutory holidays will be processed and shipped out within 2 business days. Once orders have shipped, a shipment notification will be sent to your email address with details to track your package.  Please note that we cannot edit order/address details once your order has been placed. 

 

Original shipping fees are non-refundable once tracking information has been generated. 

Be sure to ship to a mailing address where an individual can receive the package upon arrival as chocolate items may be melt in warmer climates. ‍

 

We appreciate your patience over inconveniences that may be out of our control such as delays caused by carriers, information errors, changes to orders, or weather. For transit issues please contact the courier directly referencing your tracking number, for all other inquiries please reach out to us at customercare@innofoods.shop